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Cheap flying
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GENERAL TERMS AND CONDITIONS OF
TRANSPORTATION
Article 1: Definitions
Authorised agent
An agent authorised by the Carrier to represent it in sales of tickets to passengers on the
carrier’s flights.
Baggage
Personal belongings that passengers bring with them on the journey. Unless expressly stated
to the contrary, this shall include both checked baggage and hand baggage.
Baggage check
That part of the baggage tag which passengers are given as their receipt for checked baggage.
Baggage tag
The document issued by the Carrier exclusively in order to identify checked baggage.
Carrier, the
Norwegian Air Shuttle AS.
Checked baggage
All baggage for which the Carrier has taken responsibility and for which, in that connection, it
has issued a baggage check.
Check-in time
The time fixed by the Carrier within which passengers must have completed the check-in
formalities and received their boarding cards.
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Convention
One or more of the following documents, insofar as they are applicable to the transportation
contract:
- The Convention for the Unification of Certain Rules Relating to International Carriage
by Air signed at Warsaw 12 October 1929 (hereinafter referred to as the Warsaw
Convention).
- The Warsaw Convention as amended at The Hague, 28 September 1955.
- The Warsaw Convention as amended by Supplementary Protocol No. 1 at Montreal
(1975).
- The Warsaw Convention as amended by Supplementary Protocol No. 2 at Montreal
(1975).
- The Warsaw Convention as amended by Supplementary Protocol No. 4 at Montreal
(1975).
- The Guadalajara Supplementary Convention (1961).
Days
Calendar days. Include all seven days of the week. For changes or communications, the day
on which the change or communication was received or sent shall not be counted. In
calculating the ticket’s period of validity, neither the day of the issue of the ticket nor the day
on which air travel commences shall be counted.
Electronic or telephonic ticketing
Issue by a Carrier, or on its behalf, of a ticket, via passengers’ seat reservation on the Internet
or via a telephonic booking.
Full price
The highest price on a scale defined by the Rules of the Carrier.
Hand baggage/cabin baggage
All baggage that is not checked.
Itinerary
A document or documents issued by the carrier to the passenger, containing the passenger’s
name, travel information and other information.
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Loss
Includes death, personal injury, loss, partial loss, theft or other loss, injury or damage that
may be occasioned due to or in connection with air carriage.
Passenger
Any person, with the exception of crew members, who is transported or shall be transported
on an aircraft on the basis of an air ticket.
Regular stopping places
Airports, other than the departure airport and the destination airport, mentioned in the
passengers’ ticket or in the Carrier’s schedules as stopping places on the passenger’s itinerary.
Rules of the Carrier
All rules and declarations, with the exception of these General Terms and Conditions of
Transportation, laid down by the Carrier and applicable on the day the ticket was issued and
applicable to the transportation of passengers and/or their baggage, including prices current on
that day.
SDR
A special drawing right defined by the International Monetary Fund.
Tariff
The published price and/or rules of carriage belonging to a carrier that has registered such
tariff with the authorities in countries where this is a requirement.
Ticket
A valid travel document, baggage check and conditions of contract issued by the Carrier
direct or on its behalf, and, where electronic or telephonic ticketing is used, the documents
handed over to passengers before boarding or after confirmation of the seat reservation.
Voluntary disembarkation
A disembarkation during a journey, requested by a passenger, at a stopping place
between the departure airport and the destination airport, accepted by the Carrier in advance.
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Article 2: Application
2.1 General
These general conditions are the Carrier’s terms and conditions of transportation to which
reference is made in the Carrier’s tickets or electronic booking documentation. With the
exception of the provisions in Articles 2.3 and 2.4, they shall be applicable to all
transportation of passengers and baggage performed by the Carrier, and for other services
provided by the Carrier, whether paid or otherwise. The terms and conditions of transportation
supplement the rules of the Carrier stated on the ticket or in electronic booking
documentation.
The terms and conditions of transportation shall also be applicable to transportation that is
provided without compensation or for reduced compensation, unless reservations are made on
this subject in these conditions, in the contract or in the electronic booking documentation for
the transportation.
2.2 Charter
If the transportation is provided in consequence of a contract made with a different carrier,
these general terms shall apply only insofar as they do not conflict with the conditions
enshrined in the contract with the chartering company.
2.3 Mandatory rules of law
The Carrier’s general terms and conditions of transportation shall apply insofar as they do not
conflict with applicable tariffs or legislation. In cases of discrepancy between these terms and
conditions and applicable tariffs or legislation, the tariffs and/or legislation shall always take
precedence over the Carrier’s terms and conditions of transportation.
2.4 Precedence of the general terms and conditions for the transportation over the Carrier’s
other regulations.
If there is conflict between other provisions of the Carrier and the general terms and
conditions of transportation, the latter shall take precedence over the Carrier’s other
regulations.
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Article 3: Tickets
3.1 General
a) The ticket constitutes proof that a contract has been made between the Carrier and the
passenger whose name is stated on the ticket. If no ticket has been issued, the seat reservation
and the consequent payment shall constitute proof that a contract has been made. In this case,
the general terms and conditions of transportation shall apply.
b) The passenger’s right to transportation
Transportation on a flight shall be accepted for persons who have been issued a ticket or who
have had their seat reservation accepted under the rules laid down in Article 6. The Carrier
will only provide transportation to the person whose name is stated on the ticket. Passengers
may be asked to identify themselves; as valid ID is accounted valid passport, valid bank or
credit card with photo, valid driver’s licence, national service book, the identification card
“Kongeriket Norge” and the Civil Aviation Authority’s ID card. Passengers travelling with
children under two years of age shall show their birth certificates unsolicited. If passengers
cannot prove that they are the persons whose name is stated in the ticket, the Carrier may
refuse transportation.
c) Lost or damaged ticket
If the ticket has been damaged or destroyed, the Carrier may, at the passenger’s request,
replace it by issuing a new ticket, provided that the passenger can furnish adequate proof to
the Carrier that a valid ticket for the flight(s) had been issued. In this case, the passenger must
expect to sign an agreement agreeing to reimburse the Carrier for all costs and losses incurred
by the Carrier due to misuse of the ticket. The Carrier may impose an administration fee for
this service.
d) Transfer of ticket
A ticket or seat reservation is in principle non-transferable without written approval from the
Carrier. If a ticket is presented by a person other than the person whose name is stated on the
ticket or the seat reservation, and the Carrier knowingly undertakes the transportation, the
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Carrier may not be held liable in relation to the passenger whose name is stated on the ticket
or seat reservation.
e) Non-issue of ticket
If the Carrier chooses not to issue a ticket, these terms and conditions will be applicable to the
passenger whose name is stated on the seat reservation.
3.2 Validity of the ticket
A ticket or a seat reservation shall be valid only as long as it corresponds to a seat reservation
confirmed by the Carrier’s rules as described in Article 6.1 or in documents received from the
Carrier by electronic letter.
3.3 Validity
A ticket or seat reservation shall only be valid if it corresponds with a confirmation issued
pursuant to the Carrier’s rules, as described in Article 6.1, or in documentation issued in
confirmation via electronic letters.
Article 4: Voluntary stops
The Carrier may give passengers permission to disembark from the aircraft at regular stopping
places, if local authorities and the Carrier’s general terms and conditions so permit.
Article 5: Ticket prices and taxes
5.1 General
Ticket prices shall only apply to transportation between the departure airport and the
destination airport, unless specially stated to the contrary. The prices shall not include ground
transport between airports or between airports and ground terminals. The ticket price is
calculated in accordance with the prices in force the day the ticket is purchased for the
journey on a particular day and a particular itinerary. Changes in itinerary or date of travel
may cause changes in the ticket price.
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5.2 Valid prices
Valid prices are those applicable at the time of reservation. The prices may vary in
consequence of how many seats are still free within any given price category and the Carrier
does not guarantee that there will be available prices in any category, even if the deadline for
advance reservation is adhered to.
5.3 Taxes
Applicable taxes imposed by public authorities and airport authorities shall be paid by the
passenger. When passengers book the ticket they will be given information on the taxes not
included in the ticket price. Taxes imposed on air travel vary from time to time and can
therefore be imposed after the ticket has been booked and/or issued. Passengers must
therefore pay for any price increase that has taken place between the day they booked and/or
purchased the ticket up to the day of departure. If such taxes are abolished or reduced so that
they are no longer applicable to the passenger’s journey on the day of departure, the passenger
shall have a claim for reimbursement on application to the Carrier.
5.4 Currency
Ticket prices and taxes shall be paid in the currency stated by the Carrier at the time of
reservation.
Article 6: Seat reservation
6.1 Conditions of reservation
a) Seat reservations are confirmed and shall be accounted as having been confirmed only
when payment has been received. If a passenger has not paid for the ticket within the set
payment deadline stipulated by the Carrier or its authorised agent, the Carrier may cancel the
passenger’s reservation.
b) The Carrier’s ticket prices are based on a system of regulations that dictate whether the
passenger has a right to change or cancel the reservation or not. These ticket prices and this
system of regulations are fixed at the time of seat reservation and restrictions or charges for
change or cancellation of the ticket will be announced to the passenger at that time.
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6.2 Personal data
The passenger hereby accepts that personal data are given to the Carrier for the purpose of
making a seat reservation, buying a ticket, ordering ancillary services, providing and
developing customer services, simplifying routines in relation to immigration and arrival
procedures and furnishing such data to government authorities when these are legally
empowered to require the production of such information. For these purposes the passenger
accepts that the Carrier may retain and use such data and that the Carrier may transfer these to
its own offices, authorised agents, public authorities, other carriers and others who provide
such services.
6.3 Placement of seats
The Carrier does not guarantee the allocation of a specific seat in the aircraft and the
passenger hereby confirms that he or she will accept whichever seat is allocated on the flight
in question.
6.4 Cancellation of ticket
All tickets or seat reservations that are not used on a flight become invalid and are not
refundable. The Carrier’s tickets that are sold at full price will, if the Carrier’s current rules at
the time of reservation permit, enable passengers to change to another departure or have the
money refunded.
Article 7: Check-in and boarding
7.1
The deadline for check-in varies from airport to airport, and the Carrier recommends that
passengers themselves ascertain these deadlines and respect them. The Carrier reserves the
right to cancel the seat reservation if passengers do not adhere to the stipulated deadlines and
requirements for check-in. Check-in deadlines may be found on the Carrier’s Internet pages
and are available on application to the Carrier or its authorised agents.
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7.2
If passengers do not present themselves at the Carrier’s boarding desk within the deadlines
stipulated by the Carrier, their seat reservation will be cancelled. The flight will in no
circumstances be held, and passengers will be denied boarding for their own account.
The Carrier shall have no liability for any loss and expense to passengers in consequence of
their failure to respect the provisions of this Article.
Article 8: Refusal and limitation of transportation
8.1 Right to refuse transportation
The Carrier may, by exercise of reasonable discretion, refuse to transport passengers and
baggage, providing that the Carrier has informed the passenger in writing that the Carrier,
following such a communication, will refuse to transport the passenger on its flights.
The Carrier may also refuse to transport passengers or baggage if one or more of the
following has occurred or the Carrier has reason to believe that it may occur:
a) such measures are necessary to maintain given laws, regulations or other provisions
issued by public authorities,
b) transportation of the passenger or his/her baggage may endanger the safety and health
of other passengers and/or the crew,
c) transportation of the passenger or his/her baggage may be an inconvenience or an
annoyance to the other passengers and/or crew,
d) the passenger’s behaviour, age, mental or physical health, including influence of
alcohol or narcotics, may constitute a risk to the passenger or to other passengers,
crew or aircraft, or demand special assistance from the Carrier which it is not in
position to provide,
e) the passenger has behaved reprehensibly during previous flights and the Carrier has
reason to believe that such reprehensible behaviour may be repeated,
f) the passenger has refused to submit to a security check,
g) the passenger has not paid the applicable ticket price, taxes or other charges,
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h) it appears that at the passenger lacks valid travel documents, or intends to destroy
these during the flight, or refuses to present travel documents to the crew on demand,
i) the passenger presents a ticket or seat reservation which has been obtained unlawfully
or has been purchased from others that the Carrier or its authorised agents, or which
has been reported lost or stolen, is a forgery, or the passenger cannot prove his or her
identity in relation to the name on the ticket or seat reservation,
j) the passenger neglects to follow the Carrier’s safety instructions,
k) the passenger has previously committed one of the acts or omissions described above.
In the cases described above, a written warning is not required, and the Carrier will cancel the
seat reservation with no liability to refund the ticket or for other expenses.
8.2
Transportation of children travelling alone, handicapped, pregnant women or the sick, may be
accepted on condition of compensation paid to the Carrier.
Transportation of children travelling alone may be refused if the Carrier, at the time of
departure, is unable to guarantee that the child will reach the destination at the stipulated time.
Transportation of passengers who require special assistance will take place in accordance with
the Carrier’s applicable guidelines for such transportation.
Article 9: Baggage
9.1 Objects that cannot be accepted as baggage:
a) Passengers may not place the following in their baggage:
1) objects that are not baggage as defined in Article 1,
2) objects that may cause damage or danger to the aircraft, persons or goods on
board the aircraft, such as for example the objects listed in the Safe Transport
of Dangerous Goods regulations of the International Civil Aviation
Association (ICAO) or the International Air Transport Association (IATA),
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3) objects whose transportation is not permitted by law, regulations or provisions
issued by any state from, to or through which the flight takes place,
4) objects which in the Carrier’s opinion are unsuitable for transport in that they
are deemed a safety hazard, or unsuitable for transport on account of weight,
size, shape or other properties, or which are fragile or perishable,
5) live animals, except as described in Article 9.9.
b) Weapons and ammunition, including sporting and hunting weapons, are prohibited in
the cabin. In general no weapons and ammunition, other than sporting and hunting
weapons, are acceptable as checked baggage.
In all cases weapons shall be unloaded and safetied, and otherwise properly packed,
and the bolt/fore-end shall be sent separately from the rest of the weapon. Transport of
ammunition is subject to the regulations of the ICAO and IATA regarding dangerous
goods.
c) The passenger shall not place fragile objects, perishable or valuable objects, such as
laptop computers, jewellery and precious stones, money, security documents,
briefcases and attaché cases with alarms installed, medicines, medical certificates or
identity documents, in checked baggage.
d) It is forbidden to bring replicas of weapons, daggers, (flick)knives and other articles
resembling offensive weapons as hand baggage, but these may be accepted as checked
baggage.
e) If objects described in Article 9 are nonetheless included in the passenger’s baggage
despite the fact that this is prohibited, the Carrier shall not be liable vis-à-vis the
passenger for the loss of or damage to these objects.
9.2 Right to refuse transportation
a) The Carrier will not transport as baggage those objects described in Article 9.1, and
the Carrier may also refuse further transportation of such objects if they are discovered
on the journey.
b) The Carrier will not transport as baggage objects of such a size, shape, weight, content
or other properties that they are unsuitable for transport on board an aircraft.
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c) The Carrier will not accept baggage for transportation that is not packed properly in
suitable packaging, so that the Carrier under normal conditions can guarantee that it
arrives undamaged.
9.3 Right to make inspection
The Carrier may, for security/safety reasons, request to inspect the passenger’s baggage, or
call in the airport authorities to conduct a body-search.
If the passenger cannot be present during the inspection of the baggage, the Carrier may, for
security/safety reasons, inspect the baggage in order to satisfy itself that the passenger has not
brought any of the objects described in Article 9.1, which are not approved by the Carrier
under Article 9.1. If the passenger refuses to comply with the request, the Carrier may refuse
transportation of passenger and baggage.
9.4 Checked baggage
a) When the baggage has been presented to the Carrier for check-in, the Carrier will take
charge of the baggage and issue a baggage tag for each piece.
b) The passenger is obliged to attach a label that includes at a minimum a name and
address.
c) Checked baggage will be transported on the same aircraft as the passenger.
d) Exception: If parts or all the baggage that a passenger wants to check in cannot be
accepted due to the aircraft’s cargo capacity, the Carrier may decide to let said
baggage be sent on afterwards on one of the Carrier’s next flights, or on the flight of a
different carrier.
9.5 Baggage allowance
Passengers can bring baggage as per their allowance, pursuant to the Carrier’s terms and
restrictions. These may be obtained on enquiry to the Carrier, from the Carrier’s Web-pages
or from one of the Carrier’s authorised agents.
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9.6 Excess and oversized baggage
Passengers must pay a charge to bring baggage that exceeds the set weight for their baggage
allowance. These charges may be obtained on enquiry to the Carrier, from the Carrier’s Web-
pages or from one of the Carrier’s authorised agents.
9.7 Hand baggage
a) Baggage that is taken on board as hand baggage must be of such size and/or weight
that it can be stowed in a closed baggage locker in the cabin, or under the seat in front
of the passenger. Objects that the Carrier considers to be of such a size and/or weight
that this is not possible will not be accepted in the cabin and must be sent as checked
baggage. Before this is done, the passenger shall be given an opportunity to remove
the objects described in Article 9.1 third paragraph.
b) Objects that cannot be transported in the aircraft’s cargo hold (such as fragile musical
instruments, lung dialysis machines and so on) may be accepted in the cabin if the
Carrier has been made aware of this in advance, and has given permission. The
passenger must expect to pay a surcharge for the transportation of such objects.
9.8 Retrieval of baggage
a) Passengers must retrieve their checked baggage as soon as this is available at the
destination or stopping place. If passengers do not retrieve their baggage within a
reasonable time, the Carrier may impose a storage fee. If passengers have not retrieved
their baggage within three months after it was made available, the baggage will be
removed, without liability vis-à-vis the passengers.
b) Only the person who can show a baggage check and baggage tag shall have the right
to retrieval of checked baggage.
c) Should a person demand the retrieval of baggage be unable to show a baggage check
or identify the baggage by a baggage tag, the Carrier may refuse to surrender the
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baggage to said person unless he or she can satisfactorily prove ownership of the
baggage.
9.9 Animals
a) The Carrier will accept live animals (dogs and cats) for transport in the cargo hold in
accordance with applicable conditions.
b) The animals (dogs and cats) must be placed in a kennel approved by IATA with valid
health and vaccination certificates, import permits and any other documents required
by the destination or transit states. Animals will only be accepted if the Carrier has
been informed of this in advance.
c) If the animal, including crate and food, is accepted as baggage, it shall nonetheless not
be part of the baggage allowance. It will be deemed to be excess baggage and the
applicable surcharge will therefore be imposed.
d) Guide dogs accompanying passengers with reduced sight or hearing, plus their kennel
and food, will be transported free of charge in addition to the baggage allowance, if
the Carrier has been informed prior to the journey.
e) The passenger shall be fully liable for injury, loss, sickness or death of the animals
accepted for transport. Nor shall the Carrier have any liability for fines, costs or losses
incurred in connection with the animal’s being refused entry. These costs will be
charged to the passenger.
Article 10: Schedules and cancellations
10.1 Schedules
The Carrier shall do its best to transport passengers and baggage in the most expedient
manner. The Carrier shall also do its best to follow the published schedule applicable to the
day of the transportation.
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Times indicated in schedules or elsewhere are not guaranteed. These may be altered without
warning, and are not a part of the passenger’s contract with the Carrier.
The Carrier assumes no liability for onward connections, whether with this carrier or another.
10.2 Cancellations/ change of schedule
If the Carrier cancels a flight or does not succeed in allocating a previously confirmed seat,
the Carrier will refund the ticket price pursuant to Article 11 and other applicable laws and
regulations, with no further liability vis-à-vis the passenger.
10.3 Overbooking
The Carrier will provide compensation for involuntary denied boarding pursuant to current
legislation.
Compensation for voluntary denied boarding will be paid in accordance with the Carrier’s
own compensation rules.
Further information on this subject may be obtained on enquiry to the Carrier’s ticket offices
or authorised agents.
Article 11: Refund
11.1 General
If the Carrier does not succeed in transporting the passenger, the ticket will be refunded by the
Carrier pursuant to this Article and its rules.
All claims for refund must be sent by post to the Carrier’s settlement office. A ticket is only
refundable if it accords with a confirmed ticket reservation and the passenger has a ticket that
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under the Carrier’s rules at the time of issue is accounted refundable, and the Carrier has
received payment.
11.2 Recipient of refund
a) Unless otherwise stated, the Carrier shall make a refund either to the person named on
the ticket or to the person who has paid for the ticket, provided that satisfactory
evidence for such payment can be submitted.
b) If a ticket has been paid by someone other than the person named on the ticket as
passenger, the Carrier will only make a refund to the person who paid for the ticket, or
in accordance with authorisation from said person.
c) A refund made to a person who can show an unused ticket or has an unused seat
reservation, or who presents himself or herself as the person entitled to refund
pursuant to paragraphs z) or b), will be deemed to be a full and complete refund and
the Carrier shall be without liability in relation to further claims for refund.
11.3 Refund in connection with cancellation
If the Carrier cancels a flight or does not succeed in offering a previously confirmed seat, the
sum to be refunded shall be:
a) if no portion of the ticket has been used, a sum corresponding to the ticket price.
b) if a portion of the ticket has been used, the refund shall not be less than the difference
between the ticket price and the applicable price for a journey between the places the
has been used.
11.4 Voluntary refund
If the passenger has a claim for refund on other grounds than those stated in Article 11.3, the
refund sum shall be as follows:
a) if no part of the ticket has been used, the refund amount shall be the same as the ticket
price less any administration costs and cancellation charges.
b) if a part of the ticket has been used, the refund amount shall be in accordance with the
difference between the ticket price and the applicable price for travel between the
airports where the ticket has been used, less administration costs and cancellation fees.
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11.5 Right to refuse a refund
If the ticket’s expiry date has passed, the Carrier may refuse to refund it.
11.6 Currency
The Carrier reserves the right to refund in the same manner and in the same currency as the
applied to the purchase of the ticket.
11.7 Authorisation to make refund
Only the Carrier or its authorised agents may make refunds.
Article 12: Conduct on board
12.1 General
Should a passenger conduct himself or herself on board the aircraft in such a way that the
safety of those on board is endangered, or is suspected of being about to damage the aircraft
or its fittings, or the passenger prevents the aircrew discharging their duties, or refuses to obey
instructions from aircrew including but not limited to instructions regarding smoking,
consumption of alcohol or narcotics, or behaves himself or herself in such a way as to
inconvenience or annoy other passengers and/or crew, the Carrier may then take whatever
precautions it considers necessary in order to prevent the continuation of such behaviour. This
includes use of coercive means.
The passenger may be put off the aircraft, be refused onward transportation from any airport,
and may be prosecuted for criminal acts committed on board.
12.2 Use of electronic equipment
Passengers are forbidden to use electronic equipment containing transmitters or receivers
during their entire stay on board the aircraft. Such equipment includes, but is not limited to,
mobile (cellular) telephones, portable cassette recorders, transistor radios, CD players,
electronic games and radio-controlled toys.
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It is forbidden to use electronic equipment not containing transmitters or receivers while the
“Fasten Seat Belts” sign is illuminated. Such equipment includes, but is not limited to, laptop
computers, cassette players and video cameras.
The use of hearing aids and cardiac pacemakers is permitted during the entire flight.
Article 13: Agreement on other services
If the Carrier agrees, under a transportation contract, to offer services provided by a third
party, the Carrier shall not be liable for these services.
Article 14: Administrative formalities
14.1 General
Passengers are themselves responsible for obtaining all requisite travel documents, including
visas, and for obeying all laws, regulations and other provisions of public authorities related
to travel in the countries the passengers are flying from, to, or in transit through. The Carrier
shall not be liable for any consequences to passengers of their failure to obtain such requisite
documents or failure to obey such laws, regulations, requirements or orders.
14.2 Travel documents
Before transportation commences, passengers shall be able to show all exit, entry, health and
other documents that are required pursuant to laws, regulations and provisions laid down by
public authorities in the affected countries, and shall permit the Carrier to take and retain
copies of such documents. The Carrier reserves the right to refuse transportation if passengers
have not obeyed applicable regulations, or if it is found that passengers’ travel documents do
not appear to be in order.
14.3 Refusal of entry
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If passengers are refused entry to a country, they are themselves liable for any fines or charges
imposed on the Carrier by the relevant authority. In addition, passengers are themselves liable
for payment of transportation out of the country concerned. In addition, the ticket price for the
journey to the place where entry was refused will not be refunded by the Carrier.
14.4 Passengers’ liability for fines and charges
If the Carrier must pay a fine or incurs a cost due to passengers’ failure to obey laws,
regulations or other conditions related to their journey in the countries concerned, or failure to
obtain the necessary documents, passengers shall on demand reimburse the Carrier for any
sum paid or expense incurred.
14.5 Customs control
If required, passengers shall be present during inspection of their baggage by the customs
service or other representative of the authorities. The Carrier shall not be liable vis-à-vis
passengers for loss or other damage caused by such inspection or passengers’ failure to
respect such requirement for their attendance.
14.6 Security control
Passengers shall be obliged to submit to each and every security control performed by public
officials, airport staff, the Carrier or other carriers.
Article 15: Liability for loss
15.1 General
The Carrier’s conditions of liability are as follows:
a) The Carrier shall only be liable for loss occurring on its own routes and operated by
the Carrier itself.
b) Any liability the Carrier may have for loss will, pursuant to applicable legislation, be
reduced in the event of any negligence on the part of the passenger that caused or
contributed to the loss.
c) The Carrier assumes no liability for loss caused to hand baggage, unless this is due to
negligence on the part of the Carrier.
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d) The Carrier shall not be liable for loss caused by the Carrier’s conformity with
applicable laws or regulations laid down by public authorities, or by passengers’
failure to obey these,
e) The Carrier’s liability shall be restricted to loss caused to checked baggage pursuant to
current national or international conventions and rules. If the total weight of the
baggage is not noted on the baggage check, the total weight of the baggage will be
deemed not to exceed the baggage allowance.
f) The Carrier’s liability shall be limited to documented losses, and the Carrier assumes
no liability whatsoever for consequential losses.
g) The Carrier shall have no liability for any loss that passengers’ baggage may cause to
other parties’ property, including that of the Carrier. All passengers shall be personally
liable for any loss, damage or injury caused to other persons and other person’s
property, including the Carrier’s property, in consequence of the passenger’s baggage,
and must cover all losses incurred by the Carrier in consequence thereof.
h) The Carrier shall have no liability for loss caused by objects that it is not permitted to
include in checked baggage, see Article 9.1. This includes fragile and perishable
objects, valuable objects (such as laptop computers, jewellery and precious stones,
money, security documents, briefcases and attaché cases with alarms installed,
medicines, medical certificates or identity documents), regardless of whether this
baggage is checked or taken as hand baggage.
i) If the advanced age or mental or physical health of a passenger is such that it
constitutes a danger and/or a risk to the passenger during the flight, the Carrier shall
not be liable for the passenger’s illness, personal injury, disability or death, should
such personal injury, disability or death be attributable to said condition. Should the
passenger’s health deteriorate on board, the Carrier shall similarly have no liability for
this. Should the Carrier incur costs in consequence of a necessary stop to convey said
passenger to a hospital, the Carrier reserves the right to hold the passenger liable for
reimbursement of all costs and expenses the Carrier may have incurred in connection
therewith.
j) The restrictions of the Carrier’s liability shall apply to its authorised agents, employees
and representatives in the same degree as they apply to the Carrier. The total amount
that can be demanded from the Carrier and from such authorised agents, employees
and representatives may not exceed the Carrier’s total liability, if the Carrier has such
liability.
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k) Unless expressly stated, none of what is contained in these General Terms and
Conditions of Transportation shall be construed to mean that the Carrier waives any
exception or restriction in its liability in consequence of applicable laws, conventions
or agreements.
15.2 Liability for personal injury and death
The Carrier shall be liable for personal injury and death pursuant to the Convention and
national legislation, provided that the personal injury or death takes place on a flight operated
by the Carrier itself.
The following conditions apply to all transportation with the Carrier, irrespective of whether
the transportation is subject to national or international law.
15.2.1
If a passenger is killed, injured or impaired in health the Carrier shall be liable, provided that
the event that caused the injury occurred on board the aircraft, or in connection with the
passenger’s boarding or disembarkation. Liability in damages shall not be subject to any
financial limitation, whether laid down by law, convention or agreement,.
15.2.2
Regardless of the provisions of 15.2.1, the Carrier may, wholly or partially, be relieved of
liability in damages in conformity with applicable legislation if the Carrier can prove that the
injured or killed person had by negligence caused or contributed to the injury.
15.2.3
If an accident occurs the Carrier will, and in no circumstances later than 15 days after the
determination of the identity of the person who is entitled to compensation, pay an advance to
cover immediate needs, proportional to the injury sustained. In the case of death, this advance
shall not be less than SDR 15,000, expressed in EUR per passenger.
15.2.4
Payment of advance as described in Article 15.2.3:
a) shall not be synonymous with admission of liability,
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b) may be deducted from any sum that is subsequently disbursed on the basis of the
Carrier’s liability.
c) shall be repaid only in such cases as described in 15.2.2, or if it is subsequently proven
that the person who received the advance had by negligence caused or contributed to
the injury, or is not the person entitled to the compensation.
15.2.5
If advance payment is to be made pursuant to 15.2.3, or pursuant to other sums in EUR that
correspond to SDR:
a) the sum in EUR that corresponds to SDR shall be calculated in relation to a rate laid
down by the International Monetary Fund.
b) in the event that Norway is not affiliated with the EUR as a statutory currency on the
date in question, the payment or determination of the sum shall be fixed in NOK, by
means of the market’s exchange rate between NOK and EUR on the date of payment
or determination.
15.2.6
The Carrier confirms that it has liability insurance that covers at least SDR 100,000 per
passenger and not less than the minimum amount stipulated in applicable laws, conventions or
agreements.
Article 16: Deadlines for complaint or legal action
16.1 Deadlines
If the holder of the baggage check retrieves the checked baggage without making complaint,
this shall be adequate proof that the baggage was delivered in good condition and in
conformity with the contract of carriage.
If the passenger wishes to make a claim for damage to checked baggage, the passenger must
notify the Carrier as soon as possible after discovery of the damage, and no later than seven
(7) days after the receipt of the baggage. Passengers who wish to claim for delayed baggage
must inform the Carrier no later than twenty-one (21) days after the baggage was made
available. All communication and complaints must be made in writing to:
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- Norwegian Air Shuttle, Customer Relations, P.O. Box 115, 1330 Fornebu
Passengers who discover damage to checked baggage at the destination must immediately
notify the Carrier’s representatives thereof, and complete the missing baggage form.
16.2 Statute-barring of complaint right/legal action
All rights to compensation for loss or damage shall lapse if legal action is not brought within
two (2) years from the day of arrival at the destination, or from the day the aircraft was to
have arrived or from the day the transportation was interrupted. Methods for calculating the
deadline for legal action are laid down by statutory rules in the country where legal action is
brought.
Article 17: Termination
If the passenger does not conform to the conditions stated in the General Terms and
Conditions of Transportation or in the Carrier’s regulations, the contract with the passenger
will be terminated with immediate effect without warning or written notice, and the payment
made will be retained by the Carrier.
Article 18: Authorisation
No agent, employee or representative of the Carrier is authorised to alter, modify or waive
requirements stated in the conditions of transportation.
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